Buckinghamshire New University 

LEADERSHIP AND DEVELOPMENT 

Professional services development framework 

The requirement. The university needed a development framework for professional services staff, setting out the skills and behaviours to underpin recruitment and selection, performance management, succession planning and talent management. 

The approach. Focus groups on campus with colleagues from across the institution, an interim report to support executive decision-making, and a timeline built around the university’s own planning cycle. 

The outcome. A framework supported by resources designed to be picked up and used immediately rather than requiring further development work internally. 

“What worked well was the consultants’ flexibility and their ability to work with us in understanding our requirements, and the quick turnaround when it was needed.” 

Buckinghamshire New University